THE EFFECT OF GOAL SETTING ON SERVICE DELIVERY IN JUBA CITY COUNCIL. A CASE STUDY OF JUBA CITY COUNCIL.
DOI:
https://doi.org/10.70572/agp.v2i4.51Keywords:
Effect of Goal Setting, Service Delivery, Local Governments, Juba City Council, South SudanAbstract
Background
Effective service delivery is a cornerstone of good governance, especially at the local government level, where public institutions are directly responsible for meeting citizens' needs. This study examined the effect of Goal setting on service delivery in the Juba City Council.
Methodology
For the case study of Juba City Council, quantitative methods were adopted for data collection, and analysis was done using SPSS version 16. The sample size was 300, determined using the Kjrecie and Morgan table.
Results
300 respondents participated in this study; the majority of respondents were between 31-40, males were the majority of respondents, 68%, and females were only 37%. The majority of respondents were at the post-secondary 46 (38.7%), and the postgraduate level of education 40 (33.6%). The respondents were asked whether the goals set were responsive to the community needs; 77.3 percent disagreed, 21.8 percent agreed, and 0.8 percent were undecided. Asked whether the guidelines used had any influence on goal setting, 81.5 percent agreed that it had influence, 15.2 percent disagreed, and 3.4 percent were undecided. 53.8 percent disagreed that goals and strategy were not clearly understood inside and outside the organization, 41.2 percent agreed, and only 5 percent were undecided. Findings indicate that planning for services is done without setting targets/ goals, which are a primary guide for effective service delivery.
Conclusion
The study concludes that setting goals and reviewing them periodically is a comprehensive and efficient way of improving service delivery in local governments.
Recommendation
Plans should be made more relevant to local needs through needs assessment and resource allocation. Local governments should reach out to the community and solicit a dialogue concerning major decisions and actions for local service delivery.
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